Solution Support Engineer

Interim Work Capacity Request No.

 

C005439

 

25-SEP-2026

 

(This is not an order)

 

Reference to Our Request No.: C005439

 

Statement of Work

 

Requirement Title: Solution Support Engineer

 

Requirements Description: The Solution Support Engineer is responsible for providing

 

technical assistance and support to clients and internal teams in

 

the implementation and maintenance of software solutions. This

 

role involves troubleshooting and resolving technical issues,

 

assisting with product configurations, and ensuring that solutions

 

are functioning optimally. Solution Support Engineers collaborate

 

closely with customers to understand their needs, provide

 

guidance on best practices, and help solve problems related to

 

system performance, integrations, and customization. Additionally,

 

they may work with development and product teams to escalate

 

complex issues and contribute to the continuous improvement of

 

the solution.

 

Duties and Responsibilities:

 

Solution architecture

 

• Contributes to the development of solution architectures in

 

specific business, infrastructure or functional areas.

 

• Identifies and evaluates alternative architectures and the tradeoffs in cost, performance and scalability.

 

• Determines and documents architecturally significant decisions.

 

• Produces specifications of cloud-based or on-premises

 

components, tiers and interfaces, for translation into detailed

 

designs using selected services and products.

 

• Supports projects or change initiatives through the preparation of

 

technical plans and application of design principles.

 

• Aligns solutions with enterprise and solution architecture

 

standards (including security).

 

Requirements definition and management

 

• Uses standard techniques to elicit, specify, and document

 

requirements for simple subject areas with clearly-defined

 

boundaries.

 

• Assists in the definition and management of requirements.

 

• Assists in the creation of a requirements baseline.

 

• Assists in investigating and applying authorised changes.

 

Systems development management

 

• Plans and drives systems development projects which support

 

the organisation's objectives and plans.

 

• Selects, adopts and adapts appropriate systems development

 

methods, tools and techniques.

 

• Ensures that stakeholders are aware of required resources and

 

that they are made available.

 

Duties & Role:

 

• Facilitates availability and optimum utilisation of resources.

 

• Monitors and reports on the progress of development projects.

 

• Ensures projects are carried out in accordance with agreed

 

architectures, standards, methods and tools and addresses

 

security and privacy requirements.

 

• Develops road maps to communicate future development activity.

 

Network design

 

• Specifies the technical configurations and components required

 

for a small network or a network segment in a more complex

 

infrastructure.

 

• Follows organisational architectures and standards.

 

Application support

 

• Follows agreed procedures to identify and resolve issues with

 

applications.

 

• Uses application management software and tools to collect

 

agreed performance statistics.

 

• Carries out agreed applications maintenance tasks.

 

Release and deployment

 

• Uses approved tools and techniques for specific deployment

 

activities.

 

• Administers the recording of activities, logging of results and

 

documents technical activities undertaken.

 

Additional duties for this post:

 

The Solution Support Engineer will provide 24/7 Immediate OnCall Response to the Service Operations with technical AirC2

 

expertise and solutions at Level 2 support with ticket response and

 

resolutions that will meet current operational needs and defined

 

Key Performance Indicators (KPIs).

 

The Solution Support Engineer will work as an on-site integrated

 

member of the assigned service team, when not on 24/7 on-call

 

duty for immediate ticket response and resolution. He will help with

 

the design, development, test and on-site support of engineering

 

changes to services, processes, organization, operating model and

 

other aspects. This effort may be required in addition to his/her

 

daily service operations and maintenance tasks

 

Requirements Description: Essential:

 

Education:

 

Higher vocational training in a relevant discipline with 3 years postrelated experience. Or a secondary educational qualification with 5

 

years post-related experience.

 

Experience:

 

• Experience with diagnosing and resolving technical issues related

 

to software, hardware, and integrations.

 

• Proficiency in debugging, log analysis, and identifying root

 

causes of problems.

 

• Experience with cloud platforms (e.g.: AWS, Azure, Google

 

Cloud)

 

• Knowledge of APIs and basic integration techniques.

 

• Ability to manage or contribute to support projects, track issue

 

resolutions, and communicate with different teams to ensure a

 

smooth resolution process.

 

• Experience in a customer-facing role, such as technical support,

 

customer service, or help desk.

 

Skill, Knowledge & Experience:

 

Training:

 

• ITIL foundation or advanced level training and certification.

 

Desirable:

 

• Previous knowledge of NATO AirC2 services constitute an

 

advantage.

 

• Desirable experience in various areas of Software Engineering

 

including:

 

o Software design, implementation and testing

 

o Programming languages, techniques and methodologies

 

associated with the duties described above

 

o Very good knowledge of commonly used standards and best

 

practices for software engineering, including design patterns

 

o Exposure to Agile software development methodologies

 

o Able to do onsite installation / configuration in military

 

environment

 

• Previous experience in NATO, FAS support, software lifecycle

 

support, knowledge of NATO policies and process.

 

Equivalent NATO Grade:

 

IWC Work Location: The Hague, NL

 

Full time on-site: Yes

 

Duration of the requirement

 

Required Start Date: 23-NOV-2026

 

End Contract Date: 31-DEC-2026

 

Total Scope of the request (hours): 300

 

Specific Working Conditions: Normal Office Environment - 24/7 Immediate On-Call Response

 

Required Security Clearance: NATO Secret